At SHOPVISTA LLC, we want customers to have a clear understanding of our return, exchange, and refund procedures. This Refund and Return Policy applies to purchases of men’s clothing and men’s accessories made through our website and shipped within the United States.
1. 30-Day Return Policy
Customers may request a return within 30 days of the date of delivery.
To be eligible for a return, the item must:
- Be returned within 30 days of delivery.
- Be unworn and unused.
- Be in its original condition.
- Have all original tags and labels attached, where applicable.
- Include the original packaging, where reasonably possible.
- Not show signs of washing, alteration, damage, stains, odors, or excessive wear.
- Include proof of purchase or valid order information.
For hygiene and product-quality reasons, certain items may not be eligible for return if they have been worn, washed, altered, or otherwise used.
2. Items That Are Not Eligible for Return
Returns may be refused for items that:
- Are returned after the 30-day return period.
- Have been worn, washed, or used.
- Have been altered or damaged after delivery.
- Are missing original tags or identifying labels where applicable.
- Show stains, odors, pet hair, or other signs of use.
- Are returned without sufficient order information to verify the purchase.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.
3. How to Request a Return
Before sending an item back, customers should contact SHOPVISTA LLC using the contact information below.
Please provide:
- Your full name.
- Order number.
- Product name.
- Reason for the return.
- Relevant photographs, if the item is damaged, defective, incorrect, or otherwise has an issue.
Our customer service team will review the request and provide return instructions when the return is eligible.
Please do not send a return to the address below until you have received return instructions from SHOPVISTA LLC.
4. Return Address
Approved returns should be sent to:
SHOPVISTA LLC
3612 WEST AVE N
PALMDALE, CA 93551
United States
Customers should retain their return shipment receipt or tracking information until the return has been fully processed.
5. Return Shipping Costs
If a return is requested because the customer changed their mind, selected the wrong size or color, or otherwise no longer wants the item, the customer may be responsible for the return shipping cost.
If the item received is defective, damaged, incorrect, or otherwise affected by an issue attributable to SHOPVISTA LLC, we will review the circumstances and, where appropriate, provide a suitable resolution in accordance with applicable law.
6. Return Inspection
Once the returned item is received, SHOPVISTA LLC will inspect the product to confirm that it meets the return conditions described in this policy.
The inspection generally takes 3 business days after the returned package is received.
If the returned item does not meet the eligibility requirements, the return may be rejected and the item may be sent back to the customer.
7. Refund Processing
Once a return has been approved, SHOPVISTA LLC will process the applicable refund.
Approved refunds are generally processed within 3 business days after the return has been inspected and approved.
The refund will normally be issued to the original payment method used for the purchase. The time required for the funds to appear in the customer’s account may vary depending on the payment provider or financial institution.
8. Exchanges
We may accept exchanges for eligible items, subject to product availability.
To request an exchange, customers should contact us within 30 days of delivery and provide the order number, product information, and requested replacement details.
The item being exchanged must meet the same condition requirements as a standard return:
- Unworn and unused.
- Unwashed and unaltered.
- In original condition.
- With original tags and labels where applicable.
- With original packaging where reasonably possible.
If the requested replacement item is unavailable, SHOPVISTA LLC may offer a refund or another appropriate resolution.
9. Exchange Process
To request an exchange:
- Contact SHOPVISTA LLC within 30 days of delivery.
- Provide your order number and the item you wish to exchange.
- Explain the reason for the exchange and identify the requested replacement item, size, or color.
- Wait for return instructions from our customer service team.
- Send the eligible item to the authorized return address.
- Once the returned item is received and inspected, we will process the exchange if the requested replacement is available.
Customers should not send items to the return address before receiving instructions from our customer service team.
10. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Please provide your order number and clear photographs showing the issue. We will review the information and determine the appropriate solution, which may include a replacement, exchange, refund, or other remedy as applicable.
11. Refunds for Cancelled Orders
If an order is successfully canceled before processing or shipment and a refund is applicable, SHOPVISTA LLC will process the refund to the original payment method.
Once an order has been processed or shipped, cancellation may no longer be available, and the customer may need to follow the standard return procedure.
12. Non-Receipt of Refund
If you have been notified that your refund has been processed but the funds have not yet appeared in your account, please first check with your payment provider or financial institution.
If the refund remains unavailable after the applicable processing period, please contact SHOPVISTA LLC so that we can assist with reviewing the transaction.